I can receive mail, but I cannot send it. Can you tell me what's wrong?

This problem has a number of common causes. Generally, unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty, chances are it is one of those common issues.

ISPs often block the outgoing mail port in an effort to force their users to use their own email servers. They sometimes do this without warning and sometimes even intermittently.

For this problem, we run SMTP on port 26, as well as port 25. This way, you can still use our servers for sending email even if your ISP is blocking port 25.

If your ISP isn't the cause of your problem sending, you may not have authentication turned on in your email client. Not having authentication turned on can cause email to work fine one day and suddenly stop working the next. If you turn on authentication, you should see the problem disappear.

If neither of these solutions works for you, please open a ticket and we will gladly take a look at the problem.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

What is your policy on SPAM?

We have a zero tolerance policy on SPAM. if you do it, your account will be terminated immediately

What is the Path to Sendmail?

The path to sendmail is /usr/sbin/sendmail

What is my SMTP Server?

Your SMTP server is the IP found in your welcome email, or, if propagation has completed,...

What is my POP3 server?

Your pop3 server is either the IP in your welcome email, or, if propagation has completed,...

What email clients can I use for my email accounts?

You can use pretty much any mail client you like with our mail service. Clients such as Eudora,...

Powered by WHMCompleteSolution